| Page | What it answers |
|---|---|
| Dashboard | How is the whole workspace doing? |
| Conversations | What exactly did readers ask, and what did they get? |
| Analytics | Usage, feedback and audience for one knowledge base or all of them |
| Coverage Gaps | What could the assistant not answer? |
| Knowledge Maintenance | Drafted answers for those questions |
| Traces | What happened inside one answer? |
Analytics
Open Analytics, pick a knowledge base (or all), and a period: last 7, 30 or 90 days. The Overview tab shows:| Card | What it shows |
|---|---|
| Total Conversations, Unique Users, Total Messages | Volume for the period |
| Citation Coverage | Share of answers that cited at least one source |
| Positive Feedback, Feedback Count | Thumbs up and down from every surface |
| Daily Activity | Conversations and messages per day |
| Self-serve rate | Conversations that were on topic, cited a source, and were not argued with or rated down. Split by intent |
| Support effort avoided | Hours saved, assuming 10 minutes per self-served question and 15 minutes per deflected ticket |
| Audience | Countries, browsers, devices and operating systems, and how many people who opened the widget went on to ask |
| Ticket Deflection | Results from your form deflectors, across the whole workspace |
Conversations
Conversations lists every conversation. Click one to read the full transcript with its citations. Filter the list by:- Intent — what the reader was trying to do: Troubleshooting, Guiding, Lookup, Off topic or Other. Kelu sets it about five minutes after a conversation goes quiet.
- Signals — Pushed back (the reader argued with the answer) and Frustrated.
- Tags — your own labels. Click Tags to create them, then open a conversation and click a tag to add or remove it.
Find and fix knowledge gaps
Coverage Gaps shows questions the assistant told readers it could not answer from your sources. Pick a knowledge base and a Week, Month or Quarter, and use the arrows to move between periods.- Topics groups similar unanswered questions. Each topic has a Finding (what readers asked and why it failed), a Suggestion (what to write), and the nearest existing pages.
- Question log lists each distinct question, most asked first, including answers readers rated unhelpful. Turn off Unanswered only to see questions you have already answered.
- Answer in Q&A or Answer this opens the Q&A editor with the question filled in. Saved answers are used right away.
- Resolved or No action needed files the topic. Reopen brings it back.
- Export CSV downloads the topics for the period. Copy copies one topic as markdown, ready for a docs ticket or an AI agent.
Draft answers with Knowledge Maintenance
Knowledge Maintenance writes draft answers for unanswered questions, using only your own content.Click Draft answers
A scan takes up to 8 of the most asked unanswered questions from the last 90 days. It first asks your knowledge base again. If the question can now be answered, it moves to Answered now and nothing is drafted.
Trace every AI interaction
Traces records each answer: the question, the output, status, latency and token counts. A search trace also lists the results it returned.- Filter by kind: Chat, Search, MCP, A2A, Deflection or Agent.
- Sort by Latency, tokens In and Out, or Time.