Where answers appear
| Surface | kapa.ai | Kelu |
|---|---|---|
| Website widget | ✓ | ✓ |
| Support form deflector | ✓ | ✓ |
| Slack bot | ✓ | ✓ |
| Microsoft Teams bot | Not listed | ✓ |
| Assistant for your own team | ✓ | ✓ Ask and the browser extension |
| Agent sidebar in Zendesk | ✓ | ✓ |
| Agent sidebar in Intercom | Not listed | Coming later |
| Automatic replies on new tickets | Example code you run yourself (Zendesk, Front, Intercom Fin) | Built in for Zendesk, Intercom, Freshdesk, HubSpot and Front. See Helpdesk automation |
| Rehearse deflection on past tickets | Not listed | ✓ Up to 100 resolved tickets a run, nothing sent |
| MCP server | ✓ | ✓ MCP server |
| Chat and search API | ✓ | ✓ API reference |
Sources
Both cover docs sites, GitHub, Confluence, Notion, Google Drive, Jira, Zendesk, Salesforce, S3, OpenAPI, YouTube, file uploads and hand-written answers. Kelu also indexes OneDrive and Linear, which are not in kapa’s connector list. See Knowledge sources.Account and billing
| kapa.ai | Kelu | |
|---|---|---|
| Creating a knowledge base (kapa: “project”) | Set up by the Kapa team | You create it in the dashboard |
| Deleting one | Through Kapa support | You delete it in the dashboard |
| Plans | Arranged with Kapa’s finance team | A Free plan, and a Pro plan you subscribe to yourself, with a 14-day trial the first time. See Billing & Plans |
| Roles | Owner, Member, User | Owner, Admin, Member, User. See Roles & Permissions |
Moving from kapa.ai
The widget reads kapa’sdata-website-id attribute, so an existing embed keeps its shape. See Moving from kapa.ai.
Quickstart
Index your docs and add the widget.
Knowledge sources
Every source type Kelu can read.